Home helper services include:

• Daily cleaning:

1. Clean bedrooms, living rooms, toilets, bathrooms, kitchens, windows and doors.

2. Mopping and vacuuming indoor floors.

3. Wipe down furniture surfaces and tidy up clutter.

• Special cleaning:

1. Change bed sheets and pillowcases.

2. Clean the surfaces of refrigerators, stoves, exhaust fans and range hoods.

3. Clean wall tiles and scrub the toilet, bathtub and wash basin.

• Additional Services:

1. Washing dishes, ironing and folding clothes (remarks required in advance).

2. Market shopping and cooking services (shopping list required and stated in remarks).

Yes, our deep cleaning service includes:

1. Thoroughly clean floors, kitchen cabinets, stoves, cooktops, and toilet equipment.

2. Clean kitchen and bathroom tiles, exhaust fans, and range hood surfaces.

3. Wipe all doors, interior windows and iron gates in the unit.

4. Cleaning of specific furniture (please specify when placing order).

Home Helpers do not provide the following services:

1. Wash exterior windows (for safety reasons).

2. Hazardous work, such as working at heights.

3. Hand wash your clothes (optional and available for an additional fee).

4. Throwing cardboard, dumping mud and waxing the floor, etc.

• Customers need to bring the following tools and supplies:

1. Basic cleaning tools: vacuum cleaner, mop, bucket, rag, etc.

2. Basic cleaning agents: detergent, bleach, glass water, etc.

• If you need a housekeeping assistant to purchase cleaning supplies for you, you can select this option as an additional option when booking.

It all depends on your preference. You can choose to stay and supervise the work or hand over the keys to the Home Assistant to complete the service on your own.

You can make an appointment through our website by providing the service address, type of service required and time.

After confirming the service, we will match you with a suitable home assistant and inform you of the matching result through notification.

We can usually match you with a home helper within one day of your appointment.

To ensure service quality, it is recommended to make reservations in advance, especially during holidays or peak periods.

You can specify a housekeeper who has served you before when making an appointment. We will try our best to arrange it, but we cannot guarantee that the housekeeper will be available.

• For single service, we require 2 days’ notice in advance to reschedule or cancel.

• If the cancellation or rescheduling is made less than 24 hours before the service, the full service fee will be charged.

• Our domestic helpers are strictly screened and must have at least two years of relevant experience or an ERB certificate.

• Using a rating system, assistants with good performance will be rewarded and assistants with poor performance will be blacklisted to ensure service quality.

• We recommend that you store valuable or fragile items securely before service.

• If the damage is caused by our assistant's negligence, we will provide compensation up to HK$300.

We have purchased personal accident insurance for all assistants to protect their safety during their service.

Yes, you can request your housekeeping assistant to use a specific brand of cleaning products (e.g., non-toxic and eco-friendly cleaners). Please specify this when booking and we will provide the necessary supplies.

For safety reasons, our home cleaning service only provides interior window cleaning services. If you require exterior window cleaning, please contact us to arrange for a professional cleaning team.

Home Helpers does not handle post-renovation mud or large waste removal. For services related to these, please inquire about professional waste removal packages on our website or mobile app.

Yes! We offer a special rice cooking service package for customers who only require cooking services. Please select the corresponding service type when booking.

Yes, domestic assistants can purchase cleaning supplies or groceries on their behalf. They must provide a shopping list in advance and reserve at least 30 minutes of shopping time. This time will be deducted from the service period.